Orders and Returns
Hyosung Motorcycles Orders and Returns policy can be viewed in our terms and conditions. Below is the extract that applies for shipping and returns of orders ordered by you from Hyosung Motorcycles.
4. Delivery & Title
4.1 We will endeavour to despatch your order within 3 business days once we have confirmed that we have accepted your order and received all amounts payable for your order. If we are unable to despatch your order within this time frame we will endeavour to contact you and advise you of the expected despatch date.
4.2 Delivery costs will be added to the total order cost unless otherwise stated.
4.3 Deliveries are made by courier throughout New Zealand on a business day to business day basis. Although we will endeavour to meet delivery timeframes where possible, all delivery timeframes are estimates only and we will not be liable for any loss, expense, delay or other damage caused by any delay in delivery. We do not deliver to PO Box or Private Bag addresses.
4.4 Title to, and responsibility for, each Product you order from Hyosung Motorcycles passes to you when the Product is delivered to you.
4.5 Where you believe that incorrect Products have been delivered, you must contact us with any such claim within 7 days of delivery and you must provide us with a reasonable opportunity to investigate that claim.
5. "Change of Mind" guarantee
5.1 Hyosung Motorcycles Change of Mind guarantee entitles you to an Online Shop credit for the purchase price of your Products (excluding any delivery charges) if you are not satisfied with them for any reason provided that:
a. you can call us on the number shown in clause 7.2 to arrange for the return of your Products within 7 business days of receiving your purchase. We will email you a return form with instructions on how to return your products. You must return the Products, at your cost by Tracked Courier bag, to us within 10 business days of us of receiving the returns form.
b. the product you are returning must be in ‘as new’ condition with all the original packaging and in sellable condition.
c. change of mind does not include items in which you have tried to fit or have used.
d. you otherwise comply with the terms and conditions relating to the return of Products set out in clause 7.
e. items returned must be packaged and sent in a manner which will not see damage occur.
5.2 You will be responsible for paying for any shipping charges required in order to return the Products to us under this Change of Mind guarantee.
6. Liability and warranties
6.1 We will meet our responsibilities under the Consumer Guarantees Act 1993, subject to clause 6.2 if you are purchasing the Product for the purposes of a business.
6.2 If you are purchasing the Product for the purposes of a business, you agree that the Consumer Guarantees Act does not apply, and, to the maximum extent permitted by law, our liability to you, or anyone claiming through you, will be limited at all times to the purchase price of the Product to which your claim relates.
7.1 You may return a Product to us:
a. in accordance with our Change of Mind guarantee as set out in clause 5 above; or
b. where the Product has a manufacturing defect or if the Consumer Guarantees Act is otherwise relevant (an "Out Of Box Failure") provided that you have followed all of the manufacturer's instructions and recommendations for the configuration and initial use of that Product.
7.2 If you wish to return a Product to us under clause 7.1, then (without limiting our responsibilities under the Consumer Guarantees Act) you must call us on 09 486 2873 within 7 business days of receiving the Product to arrange for it to be returned.
7.3 If we accept your returns claim for an Out of Box Failure, we will pay the courier costs of returning the Product to us.
7.4 Products returned through the Change of Mind guarantee or an Out of Box Failure return will only be accepted by us if:
a. you return the Product with your receipt, order number, and the completed Change of Mind guarantee returns form or an Out of Box Failure returns form.
b. except for any relevant Out of Box Failure, the Product has not been damaged (for example, liquid or impact damage or attempted fitment damage);
c. except for any relevant Out of Box Failure, the Product is returned in "as new" condition in accordance with clause 5.1(b) above, together with all original packaging and accessories; and
d. you comply with the instructions you receive from us.
7.5 All Products you wish to return to us remain at your risk until they are delivered to Hyosung Motorcycles.
7.6 If we accept your claim for an Out of Box Failure return, then in relation to Products other than electrical products, and according to your instructions on the Out of Box Failure returns form, we will replace the Product or reimburse the credit card account through which your purchase was originally processed and, where relevant, meet any responsibilities we have under the Consumer Guarantees Act. For the avoidance of doubt, our Change of Mind guarantee entitles you solely to a reimbursement of the purchase price of the Product (excluding any delivery charges).
7.7 If your Out of Box Failure or Change of Mind guarantee claim is denied for any reason (for example, if your Product has sustained impact or other damage that we are not responsible for), we will inform you and return the product to you.
7.8 For all warranty repair requests and enquiries, please call us on 09 486 2873 for further instructions. All warranty repair requests will be subject to, and must be made in accordance with, the manufacturer's warranties, and will be subject to any exclusions, limitations, and other conditions set out therein.
Hyosung Motorcycles Takapuna claims form : Click here